By placing an order on the on-line shop www.effeuno.biz, the Customer declares that he/she has read all the information provided to him/her during the purchase process, and that he/she accepts in full the general terms and conditions and payment conditions transcribed below.

Any right of the Customer to damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance, even partial, of an order is excluded.
In the event of unforeseen unavailability of goods and non-acceptance of an order, no charge shall be made to the Customer.

The correct receipt of the order is confirmed by the system by an e-mail sent to the e-mail address communicated by the Customer. This confirmation message will contain the Date of the order, an “Order Number” to be used in any further communication with the seller.

It is the customer’s responsibility to register with the correct data and to keep this data up-to-date by means of access credentials.

Goods can be purchased by Credit Card, Paypal, Bank Transfer or by financing with HeyLight or Scalapay* platforms. The transaction with Card takes place through the electronic system Paypal. At no time during the purchase process is the electronic system or any member of staff able to know the Customer’s credit card number, which is provided by the Customer over a secure, encrypted Internet connection according to current standards in the online payment market.

*If you buy with Scalapay you take note that the instalments will be assigned to Incremento SPV S.r.l., to related parties and their assignees, and that you authorise such assignment

All amounts shown on Ecommerce are in Euro, which is the reference currency.

For each order placed on www.effeuno.biz, an electronic invoice will be issued, and you will find it in your tax drawer. Then Effeuno s.r.l. will send you the courtesy invoices by email.

If you wish an invoice to be issued, you must indicate this at the time of ordering and provide your tax code and/or VAT number for the issue of the invoice. Please note that the commercial invoice entitles you to a 1-year warranty.

For the issuance of the invoice, the information provided by the customer when placing the order shall be binding.
Shipping costs are explicitly highlighted when the order is placed.

Effeuno Srl may in some cases only accept orders with delivery within the Italian territory. No responsibility can be attributed to Effeuno s.r.l. in the event of delay in the delivery of what has been ordered by the couriers.
At the moment of the delivery of the goods by the courier or by the Italian postal service, the Customer must check:

  • that the number of packages being delivered corresponds to the number indicated in the transport document;
  • that the packaging is intact, not damaged, not wet or in any case altered, including the closing materials (adhesive tape or metal strapping)

Any damage to the packaging and/or the product, or the mismatch in the number of packages or indications, must be immediately contested by affixing a SPECIFY WRITTEN CONTROL RESERVE on the courier’s proof of delivery. Once the courier’s document has been signed, the Customer may not raise any objection regarding the external characteristics of what has been delivered.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery by sending an email to support@effeunosrl.zendesk.com.