Conditions of Return

  • The right of withdrawal guarantees the customer the opportunity to return the product, to do so will be sufficient to notify within 14 days of receipt of the goods. Returned items must be in like-new, unused condition, with protective film not removed and complete with all accessories and packaging.
  • Packaging must be done in such a way as to ensure that during the return the goods will not be damaged.
  • Through the right of withdrawal, the full amount paid will be refunded: transport costs will only be refunded if they have been paid at the time of purchase.
  • The cost of returning the goods shall be borne by the User.
  • If you are a VAT-registered business and make a purchase, you do not enjoy the right of withdrawal.

    As stipulated in Art. 56 comma 3 del D.Lgs. 206/2005 modificato dal D.Lgs. 21/2014

TIME AND METHOD OF REFUND IN CASE OF RETURN FOR WITHDRAWAL

  • After Effeuno srl has received the returned material and checked that all requirements have been met, the customer will receive an e-mail confirming acceptance of the return, or, if it is found that there is a decrease in the value of the returned products (e.g., due to missing goods, even partially, or transport damage during the return), the customer will receive an e-mail stating the amount deducted as a deduction from the refund.
  • Regardless of the method of payment used (credit card, bank transfer, paypal), the refund of the returned goods only is activated by Effeuno srl as soon as possible, and in any case within fourteen (14) days from the date on which it became aware of the exercise of the right of withdrawal, once it has verified that the withdrawal has taken place in compliance with the conditions above.

RETURN FOR REPAIR AND/OR REPLACEMENT UNDER WARRANTY

  • In the event that an article purchased on the effeuno.biz site, during the guarantee period, should present functional defects not attributable to bad or improper use, you can
    – contact Effeuno s.r.l. at support@effeunosrl.zendesk.com, after a careful evaluation our technicians will decide how to act for the repair;
    – if the technicians deem it necessary to return to Effeuno s.r.l. for repair, the oven must be packed properly: for this reason we recommend that you keep the packaging for the duration of the warranty. Proper packaging protects the product during transport and facilitates handling, reducing the risk of damage. If the original product packaging is no longer available, you can request it to be sent back at a cost of €50. If the original product packaging is no longer available, you can request it to be sent back at a cost of €50.

The cost includes:
– Complete packaging
– Pallet
– Transport

  • Si ricorda che:
    – la fattura commerciale (emessa verso soggetti iva come società, professionisti o ditte individuali) dà diritto alla garanzia di un anno;
    – la fattura commerciale a privato (possessore del solo codice fiscale) da diritto invece a due anni di garanzia sul prodotto acquistato.
  • The warranty does not cover components such as refractory stones and similar, or components subject to normal wear and tear due to use.

TIMING AND PROCEDURES FOR WARRANTY REPAIR RETURN

  • After Effeuno srl has received the returned defective material, the customer will receive an e-mail confirming the arrival of the article and will be informed about the progress of the guarantee case.
    The defective material will be sent to the internal technical assistance department, which will make an analysis of the defect according to its objective criteria.
  • Effeuno srl will decide whether to repair (or in case it is not economically viable, replace) the item under warranty if an actual manufacturing defect is found.
  • In the event that Effeuno srl does not find a production defect but a defect in use, a cost estimate will be issued and submitted to the customer, who will be free to accept it and then proceed with the repair at His expense, or reject it; in the second case the goods will be, depending on the customer’s written indication, rendered irreparable or disposed of by Effeuno srl. Whether the item is repaired at the customer’s expense or the item is returned UNREPAIRED, the customer is responsible for the cost of return.
  • PLEASE NOTE: if THE BISCUIT arrives damaged and the damage is such as to compromise its use, we will proceed with a refund of € 45.00

WHAT TO DO IN CASE OF DAMAGED PACKAGE

  • If the packaging (carton and pallets) appears uneven and/or damaged, the Customer has the option to accept with reservation describing the type of damage detected. This formula allows the customer to specify that he has received non-standard packaging and therefore its contents may have suffered some damage.
    Accepting the goods with a specific reservation gives the customer the opportunity to check the contents of the package received more accurately at a later date, since by law it is not always possible to open the package before signing for it. The important thing is that the wording on the document is not generic, such as, “I accept with reservation,” but that the reason for making this note is well described: “I accept with reservation due to unconditioned packaging, right side scratched, open carton, broken pallet,…”
    A copy of the document that the Customer signed with reservation and that the courier also signed, shall remain with the Customer in case of any dispute. Having ascertained the presence of any damage caused by transport, the Customer is obliged to notify Effeuno Srl within 3 (THREE) days of receipt of the goods by e-mail, complete with photographic documentation of the packaging and the damaged goods support@effeunosrl.zendesk.com.
    Accepting with reserve may not be easy as some carriers may not agree, but the Customer has every right to do so. If the courier insists on not having the package accepted with reservation, the Customer is required to not accept the package and not sign for it. The Customer should never write “undamaged package or packing” if he has any doubt about the actual condition of the goods.

DISPUTE RESOLUTION

Our company makes use of the ODR platform for resolving disputes concerning online purchases (ec.europa.eu/consumers/odr) in which you can find our company by e-mail:

We remain available to resolve any disputes by e-mail at the following address: HELPDESK@EFFEUNO.BIZ