Purchase and Payment

Once the kiln is ordered, the system sends an email notifying receipt of order.
When the order is pending payment (transfer or installment) you will be able to display “pending” .
As soon as we receive payment credit, the order goes to “in process” status.
When the product is shipped, we email the tracking code the day after shipment to track the shipment (except for those who choose pickup at their location or with their courier).

Unfortunately, there are no floor deliveries.

Orders for which we do not receive news/payment within 1 week of the order date are automatically cancelled.

All coupon codes available on the shop will be deactivated during promotions and discount periods and will consequently be invalid.
Therefore, coupon codes are not cumulative with Effeuno discounts.

The following payment methods are available: Bank Transfer, PayPal*, credit card and installment payment with HeyLight, Cofidis or Scalapay.

If you buy with Scalapay you acknowledge that installments will be assigned to Incremento SPV S.r.l., related parties and their assignees, and that you authorize such assignment.

For the method of payment by bank transfer or credit card, it is mandatory to include the order number on the reason for payment.

*You can also use your credit card without a PayPal account, just select “Pay with a card” after choosing PayPal as your payment method.

To proceed via funding request you will need to select “HeyLight Payment”, “Cofidis Payment” or “Scalapay payment”.
Before being sent back to the finance page, choose “Financing Mode” and use “Calculate Installments” to view installment prospectus.

The documents needed to apply for financing will be specified directly and only by the finance company.
All inquiries and questions regarding funding should be made directly and only to the relevant finance company. For information you can refer to HeyLight customer service by e-mail at support@heylight.com. For information about Cofidis, please contact customer service on 02 36 61 57 11.